*Two day cancellation for our services
*If you cancel after your first cleaning, one time cleaning rates will apply
*Access to your home
Give us a key, all keys numbered, NO Names or Addresses, All keys kept in a key Safe.
Or simply let us in.
Please give access instructions to our Shiny Clean office.
If above options are not possible, please make arrangements with your Shiny Clean office.
*key return Policies – We do not return keys by mail
A Shiny Clean supervisor will meet with you to return your keys – ID required
Shiny Clean accepts Mastercard, Visa, Discover, American Express, Checks or Cash. Credit cards information kept on file at Shiny Clean office.
*Payment in full is due at time of your service.
A $35 Fee on all returned checks.
Depending of the condition of your home , if your Shiny Cleaners are unable to complete your cleaning within the time requested, we will call you to authorize more time cleaning your home at an additional cost.
*We will always try to send the same team to clean your home, however this is not a guarantee in situations where there is a personal change, Shiny Clean will provide a thoroughly trained replacement.
Exact arrival times are not possible, due to situations that may occur throughout the day.
*Shiny Cleaner – Time frames
8 a.m. – 4 p.m. (with key provided)
3 hours window between the hours of (8 a.m. – 4p.m.)
(When meeting someone at the house)
If your service falls on a holiday Shiny Clean will contact you to re-schedule
*24 hour guarantee
We are unable to offer refunds, we will be happy to release any area that you are not satisfied with within 24 hours of service.
Shiny Clean is insured and bonded, all broken items or missing items must be reported within 48 hours of service.
Shiny Clean uses high quality cleaning supplies including professional vacuums, we also provide a 24 count of cleaning towels to you at a cost of $20 a one time fee, you are responsible for keeping them clean and ready, for your Shiny Cleaners.
If you wish to hire a Shiny Cleaner outside of our agreement ,The referral fee is $2,500 due within 30 days. If not paid, Shiny Clean reserves the right to pursue collections.
Gift certificates expire 1 year from date of purchase. There are No Refunds.