*Two day cancellation for our services
*If you cancel after your first cleaning, one time cleaning rates will apply
*Access to your home
Give us a key, all keys numbered, NO Names or Addresses, All keys kept in a key Safe.
Or simply let us in.
*Alarms system
Please give access instructions to our Shiny Clean office.
If above options are not possible, please make arrangements with your Shiny Clean office.
*key return Policies – We do not return keys by mail
A Shiny Clean supervisor will meet with you to return your keys – ID required
*Payment
Shiny Clean accepts Mastercard, Visa, Discover, American Express, Checks or Cash. Credit cards information kept on file at Shiny Clean office.
*Payment in full is due at time of your service.
A $35 Fee on all returned checks.
*Scheduling
Depending of the condition of your home , if your Shiny Cleaners are unable to complete your cleaning within the time requested, we will call you to authorize more time cleaning your home at an additional cost.
*We will always try to send the same team to clean your home, however this is not a guarantee in situations where there is a personal change, Shiny Clean will provide a thoroughly trained replacement.
*Arrival time
Exact arrival times are not possible, due to situations that may occur throughout the day.
*Shiny Cleaner – Time frames
8 a.m. – 4 p.m. (with key provided)
3 hours window between the hours of (8 a.m. – 4p.m.)
(When meeting someone at the house)
*Holidays
If your service falls on a holiday Shiny Clean will contact you to re-schedule
*24 hour guarantee
We are unable to offer refunds, we will be happy to release any area that you are not satisfied with within 24 hours of service.
*Breakage/missing items
Shiny Clean is insured and bonded, all broken items or missing items must be reported within 48 hours of service.
*Supplies
Shiny Clean uses high quality cleaning supplies including professional vacuums, we also provide a 24 count of cleaning towels to you at a cost of $20 a one time fee, you are responsible for keeping them clean and ready, for your Shiny Cleaners.
*Referral Fee
If you wish to hire a Shiny Cleaner outside of our agreement ,The referral fee is $2,500 due within 30 days. If not paid, Shiny Clean reserves the right to pursue collections.
*Gift Certificates
Gift certificates expire 1 year from date of purchase. There are No Refunds.