¿How detailed are your cleanings?
We specialize in a 40 point checklist that our Shiny Cleaners follow in each and every house, that we clean.
¿What is the average time to clean a house?
Our time depends on size and condition of the house, once we have your house thoroughly cleaned maintaining it time approximately 1.5 hrs to 2.5 hrs.
¿How many people will be arriving ?
Our teams consist of two Shiny Cleaners, professionally trained and thoroughly background checked
¿Do you have insurance?
Yes we are Licensed, bonded, and insured.
Certified Bio Green Cleaners and PH Balanced Cleaners.
All our Bio Green and PH balanced Cleaners are child and pet safe and will not damage any items.
¿Which kind of cleaners do you use?
¿Where are you located?
Our office is located in San ramon, California.
¿Do you have references?
Yes, we do. We have been in business in the tri Valley area for 8 years and are able to provide you with references in your area.
¿How long have you been in business?
We started in Walnut Creek in 2009
¿who will be coming , are they supervised?
Our team consist of two persons, both trained professionally. One trained as a supervisor.
¿Have their backgrounds been checked?
Yes , all Shiny Cleaners are thoroughly background checked. We treated you house as if it was our own.
¿Do you guarantee your work?
Yes, all work 100% Guarantee.
If you are not satisfied with your Shiny Clean service call us within 24 hours and we will take care of it at no-additional charge.
¿What do you supply?
We supply all the Cleaners and vacuums. 20 cleaning towels at a one time cost of $20 dollars that your are Responsible for keeping clean for your Shiny Cleaners.
¿Do you have bio friendly cleaning supplies?
Yes, our Cleaners are certified green and we also have PH balance cleaners.
¿What if something gets broken?
Breakage/missing items:
Shiny Clean is insured and bonded, all broken items or missing items must be
Reported within 48 hours of service.
¿How do you access my home?
Access to your home:
Give us a key, all keys numbered, NO Names or Addresses, All keys kept in a key Safe.
Or simply let us in.
Alarms system:
Please give access instructions to our Shiny Clean office.
If above options are not possible, please make arrangements with your Shiny Clean office.
¿What is your cancellation policy?
*Two day cancellation for our services
*If you cancel after your first cleaning, one time cleaning rates will apply